Exchange and Return Policy
The terms and conditions for using the Badwais Online Store and the return policy below constitute the user's agreement to these terms. These terms may be amended by us at any time in the future, and your continued use of our online store after any updates constitutes your acceptance of the revised terms.
Registration Terms
- You must be of legal age to purchase from our online store.
- You must enter your information completely and accurately on the checkout page. Badwais Online Store shall not bear any responsibility if incorrect information is provided.
- The store is not responsible for any misuse by the user in any form.
At Badwais Online Store, we are committed to providing products that suit your needs and meet your expectations. We offer new, high-quality products, and all products are inspected before shipment to ensure they reach the customer in excellent condition. If you wish to exchange or return a product, you may do so easily, subject to the following conditions:
Exchange and Return Policy
First: Exchange and Return Period
- Exchange requests may be submitted within 3 days from the date of receiving the order.
- Return requests may be submitted within 3 days from the date of receiving the order.
No requests will be accepted after the specified period has expired.
Second: Conditions for Accepting Exchange and Return
To qualify for an exchange or return, the following conditions must be met:
- The product must be new and unused.
- The product must be in its original condition.
- All original tags and labels must be attached.
- The product must be returned in its original packaging.
- All accessories and the invoice must be included.
Exchange or return requests will not be accepted in the following cases:
- The request is submitted after the exchange or return period has expired.
- The product has been used or washed.
- The tags or labels have been removed.
- The product has been damaged due to misuse.
Third: How to Submit an Exchange or Return Request
All exchange or return requests must be submitted by contacting Badwais Online Store Customer Service via WhatsApp at 0551938376 or by email at .
After reviewing and approving the request:
- A shipping label will be issued within 48 hours of receiving the product. The customer must print the shipping label and attach it to the product.
- The shipping courier will contact you to arrange a pickup time.
- The product will be inspected to verify that it meets the exchange or return conditions.
- The exchange or refund process will then be completed, as applicable.
Fourth: Damaged Products or Order Fulfillment Errors by the Store
If the customer receives a damaged product, a product with a manufacturing defect, or a product that does not match the order, please contact Customer Service within 24 hours of receiving the order and attach photos showing the issue.
After verification, Badwais Online Store will bear all shipping, exchange, or return costs.
Fifth: Product Unavailability
Badwais Online Store reserves the right to cancel the order if the product is unavailable for any reason, with a full refund issued to the customer.
If the product requested for exchange is unavailable, the customer may choose one of the following:
- Select an alternative product of the same value.
- Select a higher-value product and pay the price difference.
- Wait until the product becomes available.
- Receive a refund for the product.
Sixth: Underwear
Underwear cannot be returned or exchanged under any circumstances.
Seventh: Shipping Fees
Badwais Online Store will bear all shipping costs in the following cases:
- Manufacturing defects.
- The product arrives damaged.
- An incorrect product, size, or color is sent.
If the exchange or return request is based on the customer's preference, the customer is responsible for both outbound and return shipping costs.
If the order qualified for free shipping and the customer later requests a return, the store reserves the right to deduct the original shipping fee and the return shipping fee from the refundable amount.
The customer is also responsible for all shipping costs if the shipment is not received or is returned by the shipping company due to incorrect information or failure to respond to the shipping company.
Eighth: Offers and Discounts
If the customer requests to exchange a product purchased during a promotion or discount period, the replacement product will be charged according to its price at the time of the exchange, and the customer must pay any applicable price difference.
Ninth: Refunds
Refunds are processed after the returned product has been received, inspected, and the return request has been approved.
The refund will be issued to the same payment method used for the purchase within 7 to 20 business days, depending on the bank or payment service provider.
For purchases made through Tabby or Tamara, only exchanges are allowed, and the customer is responsible for both outbound and return shipping costs. Returns are not permitted.
Tenth: Shipping Information
Orders will be shipped to the name, address, and mobile number provided in the order, and the customer is responsible for ensuring the accuracy of the information entered.
Badwais Online Store shall not be liable for any delays or returned shipments resulting from incorrect information or the shipping company's inability to contact the customer.
Eleventh: Order Cancellation
The customer may cancel the order before it has been shipped and receive a full refund.
The store also reserves the right to cancel the order if the product is unavailable, with a full refund issued to the customer within 3 business days.
If the order does not reach the delivery station or the shipping company's pickup point within a maximum of 15 days, the customer has the right to request cancellation of the order and receive a refund.
Customer Service
For any inquiries or exchange or return requests, please contact Badwais Online Store Customer Service via WhatsApp at 0551938376 or by email at . We will assist you as soon as possible during official working hours.
We are always happy to serve you, answer all your inquiries, and continuously strive to provide an outstanding shopping experience that ensures your satisfaction.